Refund policy – 7byraz African Fashion & Accessories Inc.

PREORDER OPENS MAY 16 - MAY 26

Refund policy


REFUND  POLICY: 
Due to the nature of our products, there are no refunds or returns on these items: Bracelets, rings, earrings, bangles, dolls, masks, table runners, placemats, cutlery, soap stone animals, cushions, headbands, and other personal items. Exceptions for considerations for returns or exchanges will be for outer wear like bomber jackets, ponchos and leggings. For these items, to be eligible for returns, there has to have been a misrepresentation regarding fabric type, colour and, or size.
Changing your mind about the item, or not liking it are not cause for refund.
If you have an issue with the product you have received, please email admin@7byraz.com, and we will be happy to address your concerns. We reserve the right to replace the products at our discretion, or a refund may be given should we find that we made an error. You must report any issue within 7 days of receiving your items, please read the item description before purchase to ensure you know the dimensions before placing your order. Our website has detailed descriptions as well as photos of the items. After which, we reserve the right to deny compensation or replacement.
Should we deem you are due to a monetary refund, you will be refunded via your original form of payment.

We have a 7-day return policy.

Please note that colour of the items In photos and in person may vary slightly, because of camera positions and lighting. We do our absolute best to describe the items and colours as best we can. This is NOT CAUSE FOR REFUND, RETURN OR EXCHANGE.

FOR ACCESSORIES:

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

There is no REFUND, RETURN OR EXCHANGE for handmade earrings, handbags, bracelets, rings, bangles, waist beads, African masks, soap stone items and/or custom made items. 

To start a return, you can contact us at admin@7byraz.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@7byraz.com

Unfortunately, we cannot accept returns on sale items or gift cards.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.