PREORDER IS OPEN NOVEMBER 16 - 30

Refund policy

REFUND AND FLAWS POLICY: 
Due to the custom nature of our products, there are no refunds on orders/fabrics. Unless there is misrepresentation regarding fabric content; fabric type and size. Changing your mind about the fabric, or not liking the fabrics are not cause for refund.
If you have an issue with the fabric you have received, please email sevenbyraz@gmail.com, and we will be happy to address your concerns. We reserve the right to replace the fabric at our discretion, or a refund may be given should we find that we made an error. You must report any issue within 7 days of receiving your fabric. After which, we reserve the right to deny compensation or replacement yardage.
Should we deem you are due to a monetary refund, you will be refunded via your original form of payment.

We have a 7-day return policy.

By placing a preorder you are agreeing to purchase an item that is not physically in our store and ready to ship. You understand that there is a waiting period and you have agreed to this wait by completing your purchase. NO REFUND WILL BE ISSUED BECAUSE THE FABRIC TOOK "TOO" LONG TO ARRIVE. We have listed an average wait time for prints to come in and for the most part the time frame will apply, however, during this pandemic, these average times may be longer. We will post any updates on our Facebook group. 

It is not uncommon for custom prints to arrive with slight flaws. Our team does our best to inspect our fabric upon arrival. Any flaw that is the size of a Canadian loonie and runs over 2 inches long, our team will determine if there will be a full refund or a partial refund depending on the flaw and whether it makes the fabric mostly unusable.  Please note that issues such as smudging or defects along the selvage do not constitute as being a flaw. We guarantee fabric size is 54 inches wide, but we print on fabric that is 60 inches wide. Therefore, any flaw within 6" of the selvage is not considered a flaw. Any flaw that can be covered by a quarter per yard of fabric will not be considered refundable. Any yard with multiple small flaws or a large flawed area will be refunded at 50 cents per inch of fabric that is flawed along each yard length. Washing or otherwise altering the fabric in any way (e.g., cutting, sewing, marking.)  the fabric prior to discussing the flaws with an admin voids any flaw policy. Members must contact our team within seven (7) days of receiving their fabric to disclose any flaws; the flaw policy is void as of day eight.

Please note that slight fading of fabrics after washing is not a flaw and you will not be issued a refund for this. We cannot control how you wash and prepare your fabric and are therefore not responsible for the outcome of your wash routine. There are tips for washing your prints, but as stated we are not responsible for how you choose to prepare your fabric.

Color variations from the strike offs to the bulk order are not uncommon or what you see on your computer screen. We will always have strike offs to ensure the designs are seamless and to verify the quality of the prints, size and colour. These will be showcased by our strike team prior to preorder; however, there may be a some colour variations of 5%-10% difference from the strike off. This is not uncommon, and is not considered a flaw. Should a print be rerun the difference in colour and size between the two runs is not considered a flaw. There will be variations due to the nature of printing. They will not be exact. The bulk print can only be compared to the strike off for the round in which it is printed. 

You are encouraged to inspect your fabric upon receiving it. If you happen to find any flaws or have other concerns, we ask that you please contact our admin team on our Facebook page so we may replace or issue partial/full refunds. Any issues or problems with your order that is addressed after the 7 days is not eligible for replacement or refunds. Any issues need to be addressed before washing, cutting, or altering the fabric in any way. No refunds or replacements will be given at anytime after the fabric has been altered from its original condition.   

7byraz Fabrics is not responsible if your fabric is damaged in anyway during shipping, after it has left our headquarters. We do everything we can to securely package your order to ensure it arrives to you undamaged. If you would like extra insurance coverage on your order please leave a note on your purchase and you will be invoiced for it. Please note that 7byraz fabrics is not responsible for packages once they are shipped. This includes undelivered, lost or porch pirated packages. Once your package shows movement we can not be responsible for the condition it arrives or the time frame it takes to reach you.

FOR NON FABRIC ITEMS:

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sevenbyraz@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can contact us for any return question at sevenbyraz@gmail.com.

Unfortunately, we cannot accept returns on sale items or gift cards.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.